We are a small family operated business and therefore some of our products are made to order and handling times for these are usually stated in the item description. In most circumstances please allow up to 7 business days for your order to be completed. We will do our best to make sure you get your order as quickly as possible and do our very best to complete orders well before the scheduled time frame although during the busy seasons (Christmas) our 7 day policy applies in most cases. If your order is urgent, please contact us prior to ordering to discuss your options.
Our products are either sent via Australia Post or via courier, depending on your location. All orders are sent in either boxes, satchels or padded bags using plenty of packaging to ensure your order arrives safely.
Melanie Jane's Way accepts no responsibility for loss or damages to your package if using our regular Auspost or courier services so we do recommend for a small extra cost an insurance cover which can be obtained by contacting us prior to ordering.
We are based in Kallangur, Brisbane Queensland and all orders will be shipped from our address here. Please allow up to 10 days for delivery. If you need your item sooner - please contact us PRIOR to ordering.
We currently only ship our products within Australia Only with the exception that live plants are only shipped to non quarantine States only. A plant Concierge service address is welcome but you will need to organize this yourself prior to purchasing.
Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.
Melanie Jane's Way does not accept exchanges if you change your mind. We will happily replace your items if they are damaged or defective (conditions apply). Please contact us via email in relation to any postage / damaged item issues.
All live plant orders will be sent only on Mondays & Tuesdays. This allows your plant to get to you during a working week day to avoid being held in a postal storage facility over a weekend which can cause longer delays and be detrimental to the health of your plant.
When purchasing live plants you are accepting that these are a very delicate and perishable item which comes with great risk if being sent through the post so we do recommend using the express post option which is usually delivered within 3 days and decreases any chances of damage or stress on your plants. At Melanie Jane's Way we take extreme care at packing our plants to ensure they can handle the conditions of being in a parcel for short periods of time (up to a week at best) so if you do chose to purchase our plants please note that even though we do our very best to ensure their safety we cannot guarantee once they leave our establishment that they wont be damaged or lost because once they are in the hands of a third party service it is beyond our control and we will not be held responsible for damage or losses. We do recommend insurance cover in addition to avoid any losses/damage but this would be entirely optional and if you should require it please message us prior to ordering.